Austine Opalla v Mulla Pride Limited Ta Ke Credit

Complaint upheld; enforcement notice issued. ODPC, 19 April 2024.

Record ID

ke-odpc-2024-0039

Case reference

ODPC Complaint No. 135 of 2024

Jurisdiction

Kenya

Regulator

ODPC

Type

determination

Complainant

Austine Opalla

Date decided

19 April 2024

Respondent type

private

Sector

retail

Violations

failure to prevent data breach, unlawful debt collection, obstruction of data commissioner, unlawful processing

Provisions cited

s.25(F) DPA 2019, s.25 DPA 2019, s.26 DPA 2019, s.28(2) DPA 2019, s.28(1) DPA 2019, s.29(c) DPA 2019, s.29 DPA 2019, s.30 DPA 2019, s.56 DPA 2019, s.58 DPA 2019

Outcome

complaint upheld; enforcement notice issued

Status

final

Source

Official document ↗

Source integrity

SHA-256 a90c0296652c1236…

Record verified

30 July 2026

The facts

The complainant alleged Mulla Pride Limited, trading as KE Credit, sent him threatening messages even after he had settled his loan, and contacted his employer although the employer was not listed as a referee. The Office found his rights violated, noted the respondent is a repeat offender found liable for similar violations in several other complaints, and recorded that it obstructed the Data Commissioner by refusing entry for a scheduled site visit.

Orders and outcome

The respondent was found liable and an enforcement notice was issued against it. No compensation was ordered. Dated 19 April 2024.

DATA-BREACH · DEBT-COLLECTION · OBSTRUCTION · RETAIL · UNLAWFUL-PROCESSING · UPHELD

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