Sheila Lulu Okong'o v Motown Group Ltd

Complaint dismissed. ODPC, 15 January 2024.

Record ID: ke-odpc-2024-0012
Case reference: ODPC Complaint No. 2134 of 2023
Jurisdiction: Kenya
Regulator: ODPC
Type: determination
Complainant: Sheila Lulu Okong'o
Date decided: 15 January 2024
Respondent type: private
Sector: retail
Violations: unauthorised image/photo use, failure to respond to erasure request, unlawful processing
Provisions cited: s.25 DPA 2019, s.26 DPA 2019, s.56 DPA 2019
Outcome: complaint dismissed
Status: final
Source: Official document ↗
Source integrity: SHA-256 e1cb23e17597acae…
Record verified: 30 July 2026

The facts

The complainant alleged that Motown Group Limited published and used her images without her consent. The ODPC found she did not prove that it was the respondent who published the poster containing her image, and directed her to seek redress in the appropriate forum for matters outside the Act.

Orders and outcome

The respondent was found not to have infringed the complainant's rights and the complaint was dismissed for lack of merit. Dated 15 January 2024.

DISMISSED · RETAIL · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING

Cite this decision

ODPC (Kenya), Sheila Lulu Okong'o v Motown Group Ltd, ODPC Complaint No. 2134 of 2023, determination of 15 January 2024. African Data Protection Enforcement Tracker, Law Lab Africa Research, https://research.lawlab.africa/tracker/kenya/odpc/2024/motown-group-ltd/ (accessed 30 August 2026).

Track Kenya enforcement

Get decision alerts by email

Tell us your jurisdictions and we email you when a regulator's decision passes verification. Privacy.