Januaries Robert Kioko and Ferdinand Wanga Makani v Metropolis Star Lab Kenya Ltd

Complaint upheld; compensation ordered; enforcement notice issued. ODPC, 6 September 2024.

Record ID

ke-odpc-2024-0082

Case reference

ODPC Complaint Nos. 0784 and 0916 of 2024

Jurisdiction

Kenya

Regulator

ODPC

Type

determination

Complainant

Januaries Robert Kioko and Ferdinand Wanga Makani

Date decided

6 September 2024

Respondent type

private

Sector

credit reference

Violations

lack of consent, commercial use of personal data, unlawful processing

Provisions cited

s.25 DPA 2019, s.26 DPA 2019, s.30 DPA 2019, s.36 DPA 2019, s.37 DPA 2019, s.42 DPA 2019, s.56 DPA 2019, s.58 DPA 2019, s.65 DPA 2019

Outcome

complaint upheld; compensation ordered; enforcement notice issued

Compensation

KES 500,000 (≈ USD 3,790 at the decision date)

Status

final

Source

Official document ↗

Source integrity

SHA-256 1c2d64a8812f4fe8…

Record verified

30 July 2026

The facts

Two complainants, in consolidated complaints, alleged that Metropolis Star Lab Kenya Ltd continuously sent them unsolicited promotional and direct marketing messages through WhatsApp even after they objected. The respondent called the compensation amounts requested exorbitant. The ODPC found it violated the complainants' right to object to processing of their personal data.

Orders and outcome

The respondent was found liable, directed to compensate the complainants a total of KES 500,000, being KES 250,000 for each complainant, and an enforcement notice was issued against it. Dated 6 September 2024.

CONSENT · CREDIT · UNLAWFUL-PROCESSING · UPHELD

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