Hotel Water Limited

Complaint upheld. ODPC, 18 June 2024.

Record ID: ke-odpc-2024-0063
Jurisdiction: Kenya
Regulator: ODPC
Type: determination
Date decided: 18 June 2024
Respondent type: private
Sector: public services
Violations: unauthorised image/photo use, lack of consent, commercial use of personal data, failure to respond to erasure request, unlawful processing
Provisions cited: s.25 DPA 2019, s.26 DPA 2019, s.29 DPA 2019, s.30 DPA 2019, s.40 DPA 2019, s.56 DPA 2019, s.65 DPA 2019
Outcome: complaint upheld
Status: final
Source: Official document ↗
Record verified: 12 March 2026

Summary

The ODPC upheld a complaint against Hotel Water Limited in the public services sector concerning unauthorised image/photo use, lack of consent, commercial use of personal data. The determination considers s.25 DPA 2019, s.26 DPA 2019, s.29 DPA 2019, s.30 DPA 2019.

CONSENT · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING · UPHELD · UTILITIES

Cite this decision

ODPC (Kenya), Hotel Water Limited, determination of 18 June 2024. African Data Protection Enforcement Tracker, Law Lab Africa Research, https://research.lawlab.africa/tracker/kenya/odpc/2024/hotel-water-limited/ (accessed 22 July 2026).

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