Family Bank Limited

Complaint upheld. ODPC, 23 July 2024.

Record ID: ke-odpc-2024-0075
Case reference: ODPC Complaint No. 616 of 2024
Jurisdiction: Kenya
Regulator: ODPC
Type: determination
Date decided: 23 July 2024
Respondent type: private
Sector: banking
Violations: failure to respond to erasure request, unlawful processing
Provisions cited: s.25 DPA 2019, s.40(1)(b) DPA 2019, s.56(1) DPA 2019, s.56 DPA 2019, s.65(4) DPA 2019, s.65 DPA 2019
Outcome: complaint upheld
Status: final
Source: Official document ↗
Record verified: 12 March 2026

Summary

The ODPC upheld a complaint against Family Bank Limited in the banking sector concerning failure to respond to erasure request, unlawful processing. The determination considers s.25 DPA 2019, s.40(1)(b) DPA 2019, s.56(1) DPA 2019, s.56 DPA 2019.

BANKING · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING · UPHELD

Cite this decision

ODPC (Kenya), ODPC Complaint No. 616 of 2024, determination of 23 July 2024. African Data Protection Enforcement Tracker, Law Lab Africa Research, https://research.lawlab.africa/tracker/kenya/odpc/2024/family-bank-limited/ (accessed 22 July 2026).

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