Gladys Jepkoech Kemboi v Diamond Trust Bank and Jubilee Insurance Company Limited
Complaint dismissed. ODPC, 2 January 2024.
The facts
The complainant, an account holder at Diamond Trust Bank's Eldoret branch, visited the bank in April 2022 to open a savings account. A bank employee pitched an insurance package offered by Jubilee Insurance; she had reservations but signed a blank document, saying she would give express consent after discussing it with her husband. She alleged the employee went on to fill in the insurance forms using the bank account details, identity card copy and KRA PIN she had given the bank for account opening, that a standing order was initiated against her account, and that the policy consumed savings of about Kshs. 500,000 despite her protests. The ODPC found the first respondent not liable, noting she had signed a Direct Debit Authority and had not provided sufficient proof of the amount paid to the second respondent.
Orders and outcome
The respondents were found not liable and the complaint was dismissed for lack of merit, with no orders as to costs. The Office directed the complainant to pursue reimbursement of the Kshs. 500,000 with the relevant authorities. Dated 2 January 2024.
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