Dhahabu Kenya

Complaint upheld; compensation ordered. ODPC, 15 March 2024.

Record ID

ke-odpc-2024-0028

Case reference

ODPC Complaint No. 2623 of 2023

Jurisdiction

Kenya

Regulator

ODPC

Type

determination

Date decided

15 March 2024

Respondent type

private

Sector

general

Violations

unauthorised image/photo use, lack of consent, commercial use of personal data, unlawful data disclosure, failure to respond to erasure request, unlawful processing

Provisions cited

s.25 DPA 2019, s.26 DPA 2019, s.26(c) DPA 2019, s.29 DPA 2019, s.30 DPA 2019, s.30(1)(a) DPA 2019, s.30(1)(b) DPA 2019, s.32 DPA 2019, s.37(1)(a) DPA 2019, s.40(1)(b) DPA 2019, s.56 DPA 2019, s.65(4) DPA 2019, s.65 DPA 2019

Outcome

complaint upheld; compensation ordered

Compensation

KES 4,000,000 (≈ USD 30,300 at the decision date)

Status

final

Source

Official document ↗

Record verified

12 March 2026

Summary

The ODPC upheld a complaint against Dhahabu Kenya concerning unauthorised image/photo use, lack of consent, commercial use of personal data. The determination considers s.25 DPA 2019, s.26 DPA 2019, s.26(c) DPA 2019, s.29 DPA 2019. The Office ordered KES 4,000,000 in compensation.

CONSENT · DISCLOSURE · GENERAL · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING · UPHELD

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