Calltronix Kenya Limited

Complaint upheld; enforcement notice issued. ODPC, 19 December 2024.

Record ID: ke-odpc-2024-0117
Case reference: ODPC Complaint No. 1517 of 2024
Jurisdiction: Kenya
Regulator: ODPC
Type: determination
Date decided: 19 December 2024
Respondent type: private
Sector: general
Violations: unauthorised image/photo use, commercial use of personal data, unlawful data disclosure, failure to respond to erasure request, unlawful processing
Provisions cited: s.25 DPA 2019, s.26 DPA 2019, s.29 DPA 2019, s.30 DPA 2019, s.32 DPA 2019, s.32(4) DPA 2019, s.34 DPA 2019, s.56 DPA 2019, s.58 DPA 2019, s.65 DPA 2019
Outcome: complaint upheld; enforcement notice issued
Status: final
Source: Official document ↗
Record verified: 12 March 2026

Summary

The ODPC upheld a complaint against Calltronix Kenya Limited concerning unauthorised image/photo use, commercial use of personal data, unlawful data disclosure. The determination considers s.25 DPA 2019, s.26 DPA 2019, s.29 DPA 2019, s.30 DPA 2019. An enforcement notice was issued against the respondent.

DISCLOSURE · GENERAL · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING · UPHELD

Cite this decision

ODPC (Kenya), ODPC Complaint No. 1517 of 2024, determination of 19 December 2024. African Data Protection Enforcement Tracker, Law Lab Africa Research, https://research.lawlab.africa/tracker/kenya/odpc/2024/calltronix-kenya-limited/ (accessed 22 July 2026).

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