Bolt Operations OU / Bolt Support Kenya Limited

Complaint upheld; compensation ordered; enforcement notice issued. ODPC, July 2024. month-precision date

Record ID

ke-odpc-2024-0071

Case reference

ODPC Complaint No. 0497 of 2024

Jurisdiction

Kenya

Regulator

ODPC

Type

determination

Date decided

July 2024

Respondent type

private

Sector

transport

Violations

unauthorised data access, failure to prevent account fraud, failure to notify data breach, failure to conduct dpia

Provisions cited

not specified in the source

Outcome

complaint upheld; compensation ordered; enforcement notice issued

Compensation

KES 500,000 (≈ USD 3,800 at the decision date)

Status

final

Source

Official document ↗

Record verified

12 March 2026

Summary

The ODPC upheld a complaint against Bolt Operations OU / Bolt Support Kenya Limited in the transport sector concerning unauthorised data access, failure to prevent account fraud, failure to notify data breach. The Office ordered KES 500,000 in compensation. An enforcement notice was issued against the respondent.

RIDE-HAILING · ACCOUNT FRAUD · DATA BREACH · DPIA · IDENTITY VERIFICATION · TECHNOLOGY

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