Salauddin Yousuf Khan v Azura Credit Limited Mulla Pride Limited

Complaint upheld; compensation ordered; enforcement notice issued. ODPC, 13 December 2024.

Record ID

ke-odpc-2024-0108

Case reference

ODPC Complaint No. 1430 of 2024

Jurisdiction

Kenya

Regulator

ODPC

Type

determination

Complainant

Salauddin Yousuf Khan

Date decided

13 December 2024

Respondent type

private

Sector

retail

Violations

unlawful data disclosure, unlawful processing

Provisions cited

s.25 DPA 2019, s.26(a) DPA 2019, s.26(c) DPA 2019, s.26 DPA 2019, s.28(2) DPA 2019, s.28(1) DPA 2019, s.29 DPA 2019, s.30 DPA 2019, s.56(1) DPA 2019, s.56 DPA 2019

Outcome

complaint upheld; compensation ordered; enforcement notice issued

Compensation

KES 500,000 (≈ USD 3,800 at the decision date)

Status

final

Source

Official document ↗

Source integrity

SHA-256 2c26f2ddedeed158…

Record verified

30 July 2026

The facts

The complainant alleged that his mobile phone number and email address were used to contact him about a loan he was not party to, having been listed as a referee or emergency contact without his consent. The ODPC found Azura Credit Limited and Mulla Pride Limited liable for violating his right to be informed and his right to object, and for failing to fulfil their obligations under the Act.

Orders and outcome

The respondents were ordered, jointly and severally, to pay the complainant Kenya Shillings Five Hundred Thousand (KES 500,000) as compensation, to immediately stop contacting him about the loan, and an enforcement notice was issued. Dated December 2024.

DISCLOSURE · RETAIL · UNLAWFUL-PROCESSING

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