Absa Bank Kenya Plc

Complaint upheld; enforcement notice issued. ODPC, 19 December 2024.

Record ID: ke-odpc-2024-0114
Case reference: ODPC Complaint No. 1539 of 2024
Jurisdiction: Kenya
Regulator: ODPC
Type: determination
Date decided: 19 December 2024
Respondent type: private
Sector: banking
Violations: failure to respond to erasure request, unlawful processing
Provisions cited: s.25 DPA 2019, s.26(c) DPA 2019, s.36 DPA 2019, s.56(1) DPA 2019, s.56 DPA 2019, s.58 DPA 2019, s.65(4) DPA 2019, s.65 DPA 2019
Outcome: complaint upheld; enforcement notice issued
Status: final
Source: Official document ↗
Record verified: 12 March 2026

Summary

The ODPC upheld a complaint against Absa Bank Kenya Plc in the banking sector concerning failure to respond to erasure request, unlawful processing. The determination considers s.25 DPA 2019, s.26(c) DPA 2019, s.36 DPA 2019, s.56(1) DPA 2019. An enforcement notice was issued against the respondent.

BANKING · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING · UPHELD

Cite this decision

ODPC (Kenya), ODPC Complaint No. 1539 of 2024, determination of 19 December 2024. African Data Protection Enforcement Tracker, Law Lab Africa Research, https://research.lawlab.africa/tracker/kenya/odpc/2024/absa-bank-kenya-plc/ (accessed 22 July 2026).

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