AAR Insurance Kenya Limited

Complaint upheld. ODPC, 10 September 2024.

Record ID

ke-odpc-2024-0084

Case reference

ODPC Complaint No. 842 of 2024

Jurisdiction

Kenya

Regulator

ODPC

Type

determination

Date decided

10 September 2024

Respondent type

private

Sector

banking

Violations

unauthorised image/photo use, lack of consent, commercial use of personal data, unlawful data disclosure, failure to respond to erasure request, unlawful processing

Provisions cited

s.25 DPA 2019, s.29 DPA 2019, s.29(D) DPA 2019, s.30 DPA 2019, s.30(1)(b) DPA 2019, s.37(1) DPA 2019, s.42(2)(b) DPA 2019, s.56(1) DPA 2019, s.56 DPA 2019, s.65(4) DPA 2019, s.65 DPA 2019

Outcome

complaint upheld

Status

final

Source

Official document ↗

Record verified

6 July 2026

Summary

The ODPC upheld a complaint against AAR Insurance Kenya Limited in the banking sector concerning unauthorised image/photo use, lack of consent, commercial use of personal data. The determination considers s.25 DPA 2019, s.29 DPA 2019, s.29(D) DPA 2019, s.30 DPA 2019.

BANKING · CONSENT · DISCLOSURE · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING · UPHELD

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