James Kabiru v Safaricom PLC

Complaint dismissed. ODPC, 15 December 2023.

Record ID: ke-odpc-2023-0044
Case reference: ODPC Complaint No. 1829 of 2023
Jurisdiction: Kenya
Regulator: ODPC
Type: determination
Complainant: James Kabiru
Date decided: 15 December 2023
Respondent type: private
Sector: banking
Violations: failure to respond to erasure request, unlawful processing
Provisions cited: s.25 DPA 2019, s.29 DPA 2019, s.40 DPA 2019, s.56 DPA 2019
Outcome: complaint dismissed
Status: final
Source: Official document ↗
Source integrity: SHA-256 1b2f60640dc2b4fb…
Record verified: 30 July 2026

The facts

The complainant complained against Safaricom in September 2023, with Guaranty Trust Bank (Kenya) Limited enjoined as an interested party after preliminary review. The dispute concerned his continued listing as an administrator of a paybill; the Office found he never made a deletion request to the interested party, which had the responsibility of removing him, and that the interested party took swift and timely remedial steps once made aware.

Orders and outcome

The Office found no violation of the complainant's rights, held he was not entitled to remedies, and dismissed the complaint. Dated 15 December 2023.

BANKING · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING

Cite this decision

ODPC (Kenya), James Kabiru v Safaricom PLC, ODPC Complaint No. 1829 of 2023, determination of 15 December 2023. African Data Protection Enforcement Tracker, Law Lab Africa Research, https://research.lawlab.africa/tracker/kenya/odpc/2023/safaricom-plc-guaranty-trust-bank-kenya-limited/ (accessed 30 August 2026).

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