Safaricom Plc Guaranty Trust Bank Kenya Limited

Complaint dismissed. ODPC, 15 December 2023.

Record ID: ke-odpc-2023-0044
Case reference: ODPC Complaint No. 1829 of 2023
Jurisdiction: Kenya
Regulator: ODPC
Type: determination
Date decided: 15 December 2023
Respondent type: private
Sector: banking
Violations: failure to respond to erasure request, unlawful processing
Provisions cited: s.25 DPA 2019, s.29 DPA 2019, s.40 DPA 2019, s.56 DPA 2019
Outcome: complaint dismissed
Status: final
Source: Official document ↗
Record verified: 6 July 2026

Summary

The ODPC dismissed a complaint against Safaricom Plc Guaranty Trust Bank Kenya Limited in the banking sector alleging failure to respond to erasure request, unlawful processing. The determination considers s.25 DPA 2019, s.29 DPA 2019, s.40 DPA 2019, s.56 DPA 2019.

BANKING · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING

Cite this decision

ODPC (Kenya), ODPC Complaint No. 1829 of 2023, determination of 15 December 2023. African Data Protection Enforcement Tracker, Law Lab Africa Research, https://research.lawlab.africa/tracker/kenya/odpc/2023/safaricom-plc-guaranty-trust-bank-kenya-limited/ (accessed 22 July 2026).

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