Beatrice Ayonjo v Quest Holdings Limited

Complaint upheld; compensation ordered; enforcement notice issued. ODPC, 15 December 2023.

Record ID: ke-odpc-2023-0043
Case reference: ODPC Complaint No. 1762 of 2023
Jurisdiction: Kenya
Regulator: ODPC
Type: determination
Complainant: Beatrice Ayonjo
Date decided: 15 December 2023
Respondent type: private
Sector: general
Violations: failure to respond to erasure request, unlawful processing, failure to register with odpc
Provisions cited: s.25 DPA 2019, s.30 DPA 2019, s.56 DPA 2019, s.58 DPA 2019, s.65 DPA 2019
Outcome: complaint upheld; compensation ordered; enforcement notice issued
Compensation: KES 200,000 (≈ USD 1,430 at the decision date)
Status: final
Source: Official document ↗
Source integrity: SHA-256 53a93ed95524bf2e…
Record verified: 30 July 2026

The facts

The complainant's personal data was unlawfully processed by Quest Holdings Limited, a company providing receivables management solutions for financial institutions. The ODPC found the respondent liable for unlawful processing.

Orders and outcome

The respondent was ordered to compensate the complainant Kshs. 200,000 and an enforcement notice was issued against it for failing to adhere to lawful processing. Dated 15 December 2023.

GENERAL · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING · UPHELD

Cite this decision

ODPC (Kenya), Beatrice Ayonjo v Quest Holdings Limited, ODPC Complaint No. 1762 of 2023, determination of 15 December 2023. African Data Protection Enforcement Tracker, Law Lab Africa Research, https://research.lawlab.africa/tracker/kenya/odpc/2023/quest-holdings-limited/ (accessed 30 August 2026).

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