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§ Tracker · Kenya · ODPC · 2023

Beatrice Ayonjo v Quest Holdings Limited

Complaint upheld; compensation ordered; enforcement notice issued. ODPC, 15 December 2023.

Record ID
ke-odpc-2023-0043
Case reference
ODPC Complaint No. 1762 of 2023
Jurisdiction
Kenya
Regulator
ODPC
Type
determination
Complainant
Beatrice Ayonjo
Date decided
15 December 2023
Respondent type
private
Sector
general
Violations
unlawful processing
Provisions cited
s.30 DPA 2019, s.58 DPA 2019, s.65 DPA 2019
Outcome
complaint upheld; compensation ordered; enforcement notice issued
Compensation
KES 200,000 (≈ USD 1,430 at the decision date)
Status
final
Source
Official document ↗
Source integrity
SHA-256 53a93ed95524bf2e…
Record verified
20 September 2026

The facts

The complainant's personal data was unlawfully processed by Quest Holdings Limited, a company providing receivables management solutions for financial institutions. The ODPC found the respondent liable for unlawful processing.

Orders and outcome

The respondent was ordered to compensate the complainant Kshs. 200,000 and an enforcement notice was issued against it for failing to adhere to lawful processing. Dated 15 December 2023.

UNLAWFUL-PROCESSING · UNAUTHORISED-DISCLOSURE · LAWFUL-BASIS · DEBT-COLLECTION · UPHELD

Cite this decision

ODPC (Kenya), Beatrice Ayonjo v Quest Holdings Limited, ODPC Complaint No. 1762 of 2023, determination of 15 December 2023. African Data Protection Enforcement Tracker, Law Lab Africa Research, https://research.lawlab.africa/tracker/kenya/odpc/2023/quest-holdings-limited/ (accessed 23 October 2026).

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