Jeremy Obano v Kenya Airways Plc

Complaint upheld; compensation ordered. ODPC, 15 December 2023.

Record ID: ke-odpc-2023-0039
Case reference: ODPC Complaint No. 1775 of 2023
Jurisdiction: Kenya
Regulator: ODPC
Type: determination
Complainant: Jeremy Obano
Date decided: 15 December 2023
Respondent type: private
Sector: general
Violations: failure to respond to erasure request, unlawful processing, failure to register with odpc, failure to implement security measures
Provisions cited: s.25 DPA 2019, s.26 DPA 2019, s.41 DPA 2019, s.56 DPA 2019, s.65 DPA 2019
Outcome: complaint upheld; compensation ordered
Compensation: KES 250,000 (≈ USD 1,790 at the decision date)
Status: final
Source: Official document ↗
Source integrity: SHA-256 c33f61835ea63f37…
Record verified: 30 July 2026

The facts

The complainant asked Kenya Airways for a recording of a telephone call he had made to the airline, and the airline declined to provide it. The ODPC found his right to access his personal data was infringed.

Orders and outcome

The respondent was directed to facilitate the complainant's data access request within 7 days of service of the determination and ordered to compensate him KES 250,000 for the violation of his right of access. Dated December 2023.

DATA-SECURITY · GENERAL · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING · UPHELD

Cite this decision

ODPC (Kenya), Jeremy Obano v Kenya Airways Plc, ODPC Complaint No. 1775 of 2023, determination of 15 December 2023. African Data Protection Enforcement Tracker, Law Lab Africa Research, https://research.lawlab.africa/tracker/kenya/odpc/2023/kenya-airways-plc/ (accessed 30 August 2026).

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