Higher Education Loans Board

Complaint upheld; enforcement notice issued. ODPC, 2 August 2023.

Record ID: ke-odpc-2023-0013
Case reference: ODPC COMPLAINT NO. 0781
Jurisdiction: Kenya
Regulator: ODPC
Type: determination
Date decided: 2 August 2023
Respondent type: private
Sector: digital lending
Violations: failure to respond to erasure request, unlawful processing
Provisions cited: s.25 DPA 2019, s.26 DPA 2019, s.40 DPA 2019
Outcome: complaint upheld; enforcement notice issued
Status: final
Source: Official document ↗
Record verified: 12 March 2026

Summary

The ODPC upheld a complaint against Higher Education Loans Board in the digital lending sector concerning failure to respond to erasure request, unlawful processing. The determination considers s.25 DPA 2019, s.26 DPA 2019, s.40 DPA 2019. An enforcement notice was issued against the respondent.

FINTECH · MOBILE-LENDING · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING · UPHELD

Cite this decision

ODPC (Kenya), ODPC COMPLAINT NO. 0781, determination of 2 August 2023. African Data Protection Enforcement Tracker, Law Lab Africa Research, https://research.lawlab.africa/tracker/kenya/odpc/2023/higher-education-loans-board/ (accessed 22 July 2026).

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