Barrack Manono Shironye v Equity Bank Kenya Ltd

Complaint dismissed. ODPC, 15 December 2023.

Record ID

ke-odpc-2023-0038

Case reference

ODPC Complaint No. 1837 of 2023

Jurisdiction

Kenya

Regulator

ODPC

Type

determination

Complainant

Barrack Manono Shironye

Date decided

15 December 2023

Respondent type

private

Sector

banking

Alleged violations

failure to respond to erasure request, unlawful processing

Provisions cited

s.25 DPA 2019, s.26 DPA 2019, s.30 DPA 2019, s.30(b) DPA 2019, s.40 DPA 2019, s.56 DPA 2019

Outcome

complaint dismissed

Status

final

Source

Official document ↗

Source integrity

SHA-256 855db7591e4c381b…

Record verified

30 July 2026

The facts

The complainant alleged Equity Bank Kenya violated his right to privacy by disclosing his personal information to a debt collector even after he had settled his debt with the bank. The bank refuted the claims. The ODPC found the complainant had not exhausted his options before approaching the Office and had not demonstrated any merit in his infringement claim through the evidence adduced.

Orders and outcome

The prayer for compensation was denied and the complaint against Equity Bank Kenya Ltd was dismissed. Dated December 2023.

BANKING · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING · UPHELD

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