Equity Bank Kenya Ltd

Complaint upheld. ODPC, 15 December 2023.

Record ID: ke-odpc-2023-0038
Case reference: ODPC Complaint No. 1837 of 2023
Jurisdiction: Kenya
Regulator: ODPC
Type: determination
Date decided: 15 December 2023
Respondent type: private
Sector: banking
Violations: failure to respond to erasure request, unlawful processing
Provisions cited: s.25 DPA 2019, s.26 DPA 2019, s.30 DPA 2019, s.30(b) DPA 2019, s.40 DPA 2019, s.56 DPA 2019
Outcome: complaint upheld
Status: final
Source: Official document ↗
Record verified: 12 March 2026

Summary

The ODPC upheld a complaint against Equity Bank Kenya Ltd in the banking sector concerning failure to respond to erasure request, unlawful processing. The determination considers s.25 DPA 2019, s.26 DPA 2019, s.30 DPA 2019, s.30(b) DPA 2019.

BANKING · RIGHT-TO-ERASURE · UNLAWFUL-PROCESSING · UPHELD

Cite this decision

ODPC (Kenya), ODPC Complaint No. 1837 of 2023, determination of 15 December 2023. African Data Protection Enforcement Tracker, Law Lab Africa Research, https://research.lawlab.africa/tracker/kenya/odpc/2023/equity-bank-kenya-ltd/ (accessed 22 July 2026).

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