Teresia Karungari v Branch Microfinance Bank
Resolved between the parties. ODPC, 2 August 2023.
The facts
The complainant alleged Branch Microfinance Bank spammed her email with messages claiming she had not cleared a loan she had settled, sending several messages a day. When the Office notified the respondent of the complaint, it rectified and updated its records and stopped the communication. The Office noted the complainant had come to the Office as a first port of call without first exercising her rights with the respondent, and that despite the violation of data protection principles the matter stood resolved.
Orders and outcome
The complaint was marked resolved and closed, with the right of appeal to the High Court of Kenya. Dated 2 August 2023.
Cite this decision
Track Kenya enforcement
Free: a monthly digest of new verified decisions in your chosen jurisdictions. You confirm by email before anything is sent; every alert has an unsubscribe link. Privacy · Terms.